Last Updated: January 15, 2025
Your Privacy Matters
At Lunexa, we are committed to protecting your privacy and ensuring your data is handled with care and transparency.
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, profile picture, and payment information. We also automatically collect certain information when you use our platform, including your IP address, device information, browser type, and usage data.
2. How We Use Your Information
We use your information to provide, maintain, and improve our services, process transactions, send you notifications and updates, respond to your inquiries, personalize your experience, and ensure the safety and security of our platform.
3. Technical Issues
If you experience technical issues that prevent you from using our services (e.g., call drops, connection failures), you may be eligible for a credit refund. Please report such issues within 24 hours of occurrence with relevant details.
4. Information Sharing
We do not sell your personal information. We may share your information with service providers who assist us in operating our platform, when required by law, to protect our rights, or with your consent. Any third parties we share data with are obligated to protect your information.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
7. Your Rights
You have the right to access, update, or delete your personal information at any time. You can also opt-out of marketing communications, request data portability, and withdraw consent where applicable. Contact us to exercise any of these rights.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.
9. Children's Privacy
Lunexa is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of Lunexa after changes indicates acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@lunexa.com or through our in-app support.
YOUR RIGHTS
Access your personal data
Request data correction or deletion
Opt-out of marketing communications
Export your data (data portability)
Withdraw consent at any time
Secure
Verified
Encrypted
Privacy Concerns?
support@lunexa.com